Embracing Change: Otsuka's Journey Through CSA in the Era of Digital Transformation
In this session we will share a story of evolution, resilience, and progress regarding adoption of the CSA concept, digital transformation, and VLMS implementation. Understanding that this journey is not one of passive acceptance, we took a proactive approach to embracing change through active engagement and promotion of the new paradigm. This story will also highlight some successes and challenges experienced along the way.